A : Online check-in is not always offered by every airline on its website. If the website does permit online check-in you may do so by using your Airline Booking Reference number.

A : You would need to contact your airline directly to book tickets for your child.

A : If you do not receive a confirmation e-mail from us, there is a possibility that an improper e-mail address was registered in our records or your Internet Service Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address and your spam folder. You can also contact the bank 24 hours Customer Support.

A : To eliminate the error, press control + H to clear your browser and temporary files and try search again. If the error persists, it could be due to either of two situations: we can’t find flights for the specified route or the flights are not available on your specified date.

A : An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number. When you purchase an e–ticket, we e-mail it to you within 30 minutes of your booking. Simply print it out and bring it with you along with a valid photo ID to the airline counter, when checking-in for your flight.

A : A direct flight is a point-to-point (city-to-city) flight that is either non-stop or has one or more intermediate stops, but without any change of aircraft.

A : An indirect flight is one where stop-overs via intermediate cities are involved. Indirect flights involve change of aircraft and often a change of terminal. It is not permitted to break your journey in a transit city.

A : Yes, you can book for one infant per adult on CBI Rewards. The age of the infant must be below 24 months on the date of travel. Make sure you carry valid proof of age documents at the time of check-in. The infant shall not be awarded a seat on the flight and has to travel with the accompanying adult.

A : A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to repeat the booking process for the additional travellers.

A : No, you cannot do a multi-city booking at this juncture. To book a multi-city travel, you will have to book individual sectors, separately.

A : The airline fares are dynamic in nature and based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.

A : No, you do not have to. However if you wish, you may contact the airline directly.

A : CBI Rewards does not do a pre–seating or confirm meals. You will have to call the airline directly for any seat or meal requirements. Also airlines require a minimum of 24 – 48 hours prior notification in case any special meal or service needs to be confirmed. All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.

A : We will send your e–ticket details to the e-mail address provided by you to us, when you made your reservation.

A : Yes, you do. Some airports do not allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you have forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.

A : No, we do not issue paper tickets.

A : Please contact the airline directly or visit the airline’s website for accurate details regarding baggage limits, as rules vary from time to time without any prior notice.

A : You can call us to check if the airline which you have booked with, entertains change–of–name requests. However, if the airline does not allow it, you will have to cancel and re-book the ticket. Normal amendment charges apply in such cases. Certain airlines do not even allow a re-issue of ticket on such occasions and a new ticket has to be issued. CBI Rewards/Giift Banking & Payments DMCC will not entertain any refund of reward points in such cases.

A : Yes. Just enter the details of the passengers you want to book for when you are asked to enter traveller details at the time of booking.

A : Currently we do not take the Frequent Flyer number. You can provide your Frequent Flyer number at the airline counter during the time of check-in.

A : Yes, you have to show your e-ticket confirmation voucher. It is important you carry a print copy, so please ensure you do so.

A : Normally all taxes for the airport are collected on the ticket at the time of booking itself, however many airports do collect development fees / taxes at the time of departure. Please check with the respective airline before you travel.