1.1 The CBI Rewards Program is offered exclusively to all CBI MasterCard Platinum Cardholders (“Cardholder”), The CBI Rewards Program rewards the Cardholder for using their CBI MasterCard Platinum Card in accordance with the terms and conditions hereafter. No special enrolment or fees are required although the Bank solely reserves the right to introduce an enrolment fee at any time.

1.2. Cardholders wherever used herein shall mean CBI MasterCard Platinum Cardholders who are enrolled in the CBI Rewards Program.

1.3. The Cardholder shall be eligible for CBI Reward points subject to these Terms and Conditions hereinafter.

1.5.1. In order to qualify for CBI Rewards, the Cardholder should have paid the Card annual membership fee (if applicable) and comply with the rest of the Credit Card Terms and Conditions as set out by the Bank.

1.5.2. The CBI Rewards Program allows the Cardholder to be eligible for CBI Rewards Points on all retail purchase transactions.

1.5.3. However, a particular transaction shall not be deemed to be termed as an eligible retail purchase transaction if the same is accrued as a result of the following:

1.5.4. The Bank may, at its sole discretion and without prior notice to the Cardholder, add to, or remove from, the above list of ineligible transactions and charges. The Bank’s decision as to what constitutes an eligible transaction shall be final and conclusive.

1.6.1. A Cardholder becomes eligible for CBI Rewards as per the promotional schemes and eligibility criteria set forth by the Bank from time to time.

1.6.2. The Bank reserves the right to alter, amend and change the CBI Rewards Program eligibility criteria at any time without prior notification to the Cardholder.

1.6.3. The Bank reserves the right, at any time and without prior notice to the Cardholder, to change the ratio between a) the CBI Rewards Points to be awarded and b) the specified amount charged to the Cardholder’s credit card.

1.7.1. Bonus CBI Rewards Points can be awarded to a Cardholder for particular promotions and offers as specified by the Bank from time to time.

1.7.2. Bonus CBI Rewards Points can be awarded to the Cardholder upon successful activation and usage of the card at the Bank’s sole discretion.

1.7.3. Any bonus CBI Rewards Points will be calculated on the basis of transactions billed to the Card Statement of Account for a particular billing month.

1.7.4. The Bank can, from time to time, also award additional bonus CBI Rewards Points to Cardholders at its discretion, intimated by prior notification to the Cardholder by accepted modes of communication that shall be decided by the Bank from time to time.

1.7.5. The Cardholder can also be eligible for ”Partner” CBI Rewards Points, which can be accrued at selected Partner outlets as defined by the Bank from time to time, Accrual of “Partner” CBI Rewards Points will be limited to the earning of CBI Rewards Points only and not for redemption of CBI Rewards Points at these Partner outlets

1.8.1. CBI Rewards Points shall be redeemed online at cbirewards.cbiuae.com, or such other website as determined by the Bank from time to time (CBI Rewards Website). The value of CBI Rewards Points earned can only be redeemed for the valid redemption options offered on the CBI Rewards Website as defined by the Bank at the point of redemption. This may include, but may not be limited to, the purchase of air tickets, hotel bookings, car hire, or other services offered on the CBI Rewards Website as well as availing the option to redeem for a Cash Back amount to the credit card as defined by the Bank. The redemption amount requested by the Cardholder is to be within the amount of CBI Rewards Points that the Cardholder has already accumulated as part of the program. No cheques or cash will be issued by the Bank as part of the CBI Rewards Program. The Bank may link with reward partners with whom you may use you reward points. The Bank’s selected reward partners may change at any time without notice.

1.8.2. Once the redemption request is accepted by the Bank, redemption requests under the CBI Rewards Program cannot be amended, cancelled or revoked. Redeemed CBI Reward Points cannot be reinstated.

1.8.3. The Cardholder may only redeem those CBI Rewards Points registered and credited to the Cardholder’s credit card account at the time of making the redemption. The records of the Bank shall be conclusive evidence in respect of the number of CBI Rewards Points registered and credited to the Cardholder’s credit card account.

1.8.4. All redeemed CBI Rewards Points - shall be deemed as a payment or benefit made by the Bank to the Cardholder. However, such payment or benefit made exclusively as part of the CBI Rewards Program offered by the Bank in accordance with these Terms and Conditions, and the same does not in any way create a liability or obligation on the Bank in that regard.

1.8.5. CBI Rewards Points are valid for a period of 36 months from the date of accrual. The CBI Rewards Points so accrued will have to be redeemed within the first 36 months of such accrual. In case the Cardholder does not redeem the accrued points then the points shall expire and the Bank reserves its right to remove the points from the Cardholder’s CBI Rewards Program account without prior notification to the Cardholder.

1.8.6. The CBI Rewards Points accrued/redeemed by the Cardholder shall be narrated in the Statement of Rewards Account for a particular billing month (during which time the Cardholder may have availed of the CBI Rewards Program).

1.8.7. CBI Rewards Points cannot be transferred, assigned or carried on to any other Card offered by the Bank or to any other person or a corporate entity either by operation of law or otherwise.

1.9.1. The Cardholder shall participate in the CBI Rewards Program in good faith with genuine intentions. Any fraud, misuse, illegal use or abuse of the CBI Rewards program may result in the forfeiture of the program. The Bank reserves the right without notice to cancel the Card as well as cancel/nullify all the CBI Rewards Points accumulated in case of an eventuality of fraud, illegal use or abuse of the CBI Rewards Program.

1.9.2. The Bank may from time to time without notice alter, vary, change or modify the Terms and Conditions related to the CBI Rewards Program as well as the accrual and redemption matrices of the CBI Rewards Program without prior intimation to the Cardholder.

1.9.3. The Cardholder should maintain their Credit Card account in good order with the Bank in order to remain eligible for inclusion within the program (including both the accrual and redemption of CBI Rewards Points). The Cardholder’s account must be in good standing, valid (meaning not cancelled or terminated) and current (meaning there are no past due balances on the account) to be eligible for redemption of CBI Rewards Points. In the event of any of the Cardholder’s accounts being blocked/suspended/overdue for any reasons whatsoever or if the Cardholder breaches these Terms and Conditions then the Bank reserves the right to suspend the operation of the CBI Rewards Program or cancel/nullify all accumulated CBI Rewards Points at its sole discretion. The Bank shall not be liable to compensate the Cardholder in any way once the CBI Rewards programs has been cancelled or changed.

1.9.4. The CBI Rewards Program is not available for transactions intended for business or commercial use or on Transactions conducted at establishments owned by the Cardholder either wholly or in part. Any such Transactions shall automatically disqualify the Cardholder from the CBI Rewards Program and the amount of CBI Rewards Points the Cardholder has already accumulated as part of the program will be forfeited and the Bank reserves the right to recover such benefits obtained by the Cardholder as a result of the Cardholder engaging in such transactions.

1.9.5. CBI Rewards Points that are accrued as a result of transactions shall be redeemed only when the same is billed to a Cardholder’s monthly statement (the word redemption wherever used has the meaning assigned to it and does not by itself provide/vest any right on the Cardholder to lodge a claim against the Bank in connection with the said expression)

1.9.6. CBI Rewards Points cannot be exchanged / swapped / bartered with any other rewards / loyalty program that the Bank may or might have offered from time to time.

1.9.7. CBI has no responsibility for the delivery, standard, or quality of any rewards received or supplied by its rewards partners. All rewards are subject to the applicable rules and terms and conditions of the rewards partners. Any disputes or claims regarding rewards are directly between the Cardholder and the rewards partner. Any disputes regarding delivery, service, suitability, merchantability, availability or quality of the products/services must be addressed in writing by the Cardholder directly to the rewards partner and the Bank shall not entertain any communication in this regard.

1.9.8 The Bank is entitled, at any time and without any prior notice or liability to the Cardholder in any manner whatsoever, to terminate CBI Rewards Program and/or cancel and/or vary its benefits or features, and/or vary, add to or delete any of the terms and conditions outlined herein, and/or withdraw or change the participants of CBI Rewards Program and/or the manner of their redemption even though any of such acts may diminish the value of the CBI Rewards Points already accumulated.