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Flight Booking & Cancellation Policy
  • You are required to pay the entire amount prior to the confirmation of your booking.

  • The total CBI Rewards points displayed includes all applicable fees, charges and applicable taxes. It excludes all applicable airport taxes or other charges that may be payable at certain airports.

  • There will be no refund for 'no-shows' or any partially unused flights.

  • For any information regarding your Frequent Flyer miles with respective airline, please contact the airline directly.

  • Kindly ensure that you have the relevant visa, immigration clearance and travel with a passport, with a validity of at least 6 months.

  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.

  • Infants must have valid proof-of-age documents showing that the infant is less than 24 months old.

  • You need to carry appropriate travel permission documentation e.g. valid Passport, Visa, Immigration clearance letter etc… prior to departure. Neither the Bank nor Infinia Services and Solutions, JLT are responsible for lack of documents produced during check-in.

  • Infants must be accompanied by an adult at least 18 years of age.

  • All rules and regulations applicable on airline travel apply to flights booked through CBI Rewards.

  • All bookings for flight and hotels are powered by Infinia Services and Solutions, JLT. However, Infinia Services and Solutions, JLT is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.

  • The Bank and/or Infinia Services and Solutions, JLT, reserves the right to alter any and all fees from time to time, without prior notice.

  • All bookings for flight and hotels are powered by Infinia Services and Solutions, JLT. However, Infinia Services and Solutions, JLT is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.

  • As per the airline rules, the standard check-in time begins 3 hours before departure.

Hotel Booking & Cancellation Policy
Car Booking & Cancellation Policy